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FAQs

FAQs

Part of the reason that we are able to offer such great prices on our products is that we don’t have any showrooms or sales people.We encourage you to check out the hundreds of products on our website to get a sense of the quality of our furniture. In addition, you might like to know that we back all of our products with a 14-day no questions asked return
policy. If for any reason you don’t love your new furniture simply let us know within 14 days of receiving it.

Currently, we accept Easypaisa and Jazzcash soon we will start reciving bank payments, we are working on this(Visa,Mastercard, Credit card). More payment methods will be applied in the near future.

We look for the finest craftsmen for each of our products, and as a result, we work with manufacturers all over the pakistan. We currently manufacture most of our products at our factory in Gujrat Pakistan.

Delivery Service

Yes, we ship all over the Pakistan. To meet the goal and quick and safe delivery experience we have partnered with the leading shipping providers in the Country i.e TCS, LEOPARD and Pakistan Post For further information, please e-mail us at [email protected] with details of selected product, purchasing quantity and shipping location for quotation.

It depends upon sevral facts like WEIGHT,SIZE,DISTANCE no matter how large your order is still we can ship it.

In order to ensure that your new furniture arrives in pristine condition we generally ship using carriers that are specialized in shipping furniture and they have there own vechiles to reach your door step. If you place an order for a smaller item it may ship using a standard courier service.

Once you have placed your order you will get an estimated delivery date in your order confirmation email. When your order leaves our warehouse we will send you another email to let you know. You are also able to log in to our website to see any updates to your order status..

In most cases, once your order arrives in your local area our delivery partner will contact you to arrange a day and time for delivery.Delivery appointment availability varies depending on the local delivery partner in your area. Generally this will be between 9am and 5pm, Monday to Saturday, but the specific partner in your area may be able to accommodate deliveries outside this time.

In the event that you miss your delivery appointment our local delivery partner will be in touch to schedule another appointment. Note that some of our delivery partners may charge a re-delivery fee in this instance.

This will have been flagged in our system, and we will be doing our best to get you your order as soon as possible. If you want to enquire about progress please get in touch and we will be happy to let you know where your order is.

Orders

You can track your order through ‘My Account’. In Order History, you’ll find an estimated delivery date which is the most up to date information we have for you.

if you would like to change your delivery address, please contact us immediately. As we do not transfer stocks/orders between stores hence if your order have already arrived in your selected location and requires a transfer, additional surcharge applies.

Yes you can however as the standard production lead time varies depending on the items; delivery date and time will be scheduled base on the last completed items. If you would like to organize for split-delivery service, please contact us for more information.

If the order has not been processed, we can honor the request and a full refund will be issued.

Exchange and Return

If for any reason you don’t love your new furniture you can return it within the first 14-days, no questions asked. Provided you return the furniture in as-new condition and in the original packaging we will refund your purchase, less the cost of shipping and return shipping. Read more about our 14-day satisfaction guarantee.

In the unlikely event that the item you self-pickup is missing a package, please contact us and our team will further assist you.

We strongly encourage you to keep your packaging for 14 days in case you decide you want to return it.

You can still return your item, however we charge a reboxing fee to ensure that we are able to package the item appropriately to survive return shipping.This fee varies based on the size of the item and packaging required.​

Our products are designed to last, and we stand by their quality. All of our product comes with a one year warranty.

If you do have problems with your product please take photos or video that demonstrate the issue and describe the issue in as much detail as possible. Contact us right away work with you to determine the appropriate next steps.

 

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